The easiest communication system with clients can be availed on TripWizard’s NEMT Software Notifications system
TripWizard’s Notification System helps you to enhance customer service. Moreover, the strain on call centers can be reduced through the notification system. It is possible for your staff to effortlessly contact any client or member individually, prior to the start of a trip or even days before the trip. Smoother communications will easily sort out information like if a trip is no longer needed, which can further decrease the incidence of no shows. This workflow provides your clients to be better prepared prior to their vehicles arriving. Thus, clients gain more control over their experience. TripWizard Notifications is a cloud-based platform with an ease of implementation, is customizable and also easy to configure. Furthermore, messages through TripWizard’s Notifications that contain Protected Health Information (PHI) are encrypted as per mandatory HHS and CMS requirements.
Benefits
Improved Customer Service: Smoother communication makes members aware of information like estimated time of arrival. This reduces the number of complaints, while also improving customer service. Furthermore, the NEMT Software for Notifications system enhances on-time performance. An additional feature that the system possess is system-wide emergency messaging.
Reduce Costs: It is easy to cut down no-shows and driver wait times with the help of Notifications system. Less wait time also offerds chances for more pickups. This can help your organization in increasing revenue. Consequently, call centers gain a sigh of relief and minimizes IT work. The workflow erases the need for any complicated and costly phone integration or client-side server setup.
Easy to Deploy:
• Can be implemented fast.
• Doesn’t require new telephone lines installation or setting up client-side server.
• Ease of maintenance and automatic software updates.
• Simple Configuration.
• User-friendly Interface allows operators to easily configure notifications in multiple languages.
• Affordable. Overhead costs are low and revenue can be saved
Problems this Solution Solves
Operational inefficiencies can lead to wastage of resources. The Notifications system at TripWizard allows you to minimise the frequency of no shows, cancelled at the door events, late cancellations or driver wait times etc. As a result, operational inefficiencies can be reduced. Furthermore, clear updates allow you to escape confusion and keep your schedule stable.
• Easy to put vehicles back on schedule faster.
• Increase vehicle utilization ratio.
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FAQs
What does TripWizard’s Notifications function in the non-emergency medical transportation software do?
What is the necessity for a Notifications system in a non-emergency medical transportation software?
What kind of client communication functionality are usually seen in a non-emergency medical transportation software?
Is it possible to customize client communication functionality in a non-emergency medical transportation software?
