Streamline the trip booking process and minimize your average call time with TripWizard’s NEMT Call Center Software Solution

Inside a call center, time’s worth is invaluable. Booking trips for clients might require some tedious amount of communication, which eats up significant amount of your time. This time maybe rather needed to schedule more trips to cater to a vulnerable group of population. This is where TripWizard’s NEMT Call Center Software Solution comes in to play. TripWizard’s Call Center solution makes sure that the average call time is reduced. Staff can thus obtain accurate and reliable data while maintaining the quality of the service.

Features of NEMT Call Center Software

Telephony Integration: 

  • The Call Center Solution automatically provides the member’s record with verifiable information. 
  • Currently, only Five9 has our integration. 

Member Profiles: 

  • The presence of member profiles allows verification and update of information, as and when needed. 
  •  Information is listed in a member’s profile according to their value, the most valuable information being on the first. 
    • Service Programs: A trip’s funder is linked to the service/funding program setup in TripWizard. 
    • Service Limits: A plan’s associated trip/distance/cost limit is used to display limited information wherever applicable. 

Browse Trips: 

  • Search for trips and review them. 
  • You can easily navigate to specific dates with the help of a color-coordinated calendar view. 

Navigation: 

  • When a call with a member is live, several options are displayed on an accessible menu for scheduling a trip. You can go to any section by clicking on a category in the menu bar.
  • A trip booking experience is enhanced by the quick and efficient navigations. These further saves time and effort.
     
TripWizard
TripWizard

Problems this Solution Solves

  • Average Call Time: With TripWizard’s Call Center Software Solution, you can height up your system of operations as it provides a streamlined navigation system. Consequently, your average call time decreases, thus clearing out more time for your staff to take extra calls. 
  • Ease of Use: The Call Center Solution features an easy to use, simple and convenient interface. Call Center Staff can easily navigate between important information. Moreover, new employees can learn and train to use this with ease.
     
welcome TripWizard
welcome TripWizard

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FAQs

Whom does the Call Center benefit?

Do Call Centers offer an option to record complaints?

What happens in a Telephony Integration?

TripWizard
our services
Process

How it works

Member call for appointment transportation

Our propriety distribution algorithm

Trips distributed to nearby providers automatically